Support
The Questys Support website offers a variety of resources to help you use your Questys products more effectively. On this site, you can find Frequently Asked Questions (FAQ), a Knowledge Base (KB) full of tips on using our products, and information about our online Questys University webinar training classes.
Contact Support
U.S. 877-362-6246 x3000
International: +1-949-855-6885 x3000
Email : support@questys.com
Questys Support provides you with the comprehensive resources you need to meet the challenges of keeping your systems secure, efficient and up-to-date to help you maximize your return on investment (ROI).
We offer two Questys Support packages: Silver and Gold.
| Questys Support Levels | Gold | Silver |
| Response time | 4 hours | 24 hours |
| Unlimited e-mail and phone support |
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| New releases and product updates | |
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| 24/7 access to the Questys Support Website Knowledge Base and FAQs | |
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| Preferred pricing on web based training | |
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| Preferred pricing on all services provided for system performed (outside of Gold support) | |
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| One annual performance analysis and optimization of system and back-up operations | |